Terms and Conditions

PAYMENT
We accept payments from PayPal and all major credit and debit cards. VAT is included for orders in Singapore. VAT, duties and/or fees for import and/or customs are not included for orders outside Singapore.

Tyche never stores or transfer any credit card information. Tyche uses the external payment gateway PayPal for e-commerce. PayPal handles card information and use technology that allow the identification of the cardholder, and both meet the requirements of the PCI DSS and CAS and utilize PCI-secured payments.

For further questions about how our partners handle information please contact PayPal support.

TRANSPORT DAMAGE
If your product is damaged when delivered, you should (without delay and no later than 7 days after delivery) contact us, as well as the Delivery Company. You will need to inform us what is damaged and also let us know the case number of the Delivery Company’s claim form. We will follow up with the case and decide the best way to settle it.

LOST IN TRANSIT
After an order has been transferred over to the courier, the responsibility for the delivery no longer falls on Tyche. In the event of a lost shipment, no actions will be taken until the investigation by the Courier is concluded. 

PERSONAL INFORMATION
We collect basic personal information about our customers when an order is placed. This information is securely stored and is necessary to carry out delivery and to contact you as a customer if a problem should arise, or for important news such as new product launches. We will never disclose any such information to third parties.