Why haven’t I received an order confirmation, did my order go through?
In the event of a missing order confirmation, please make sure to double check your spam folders/boxes. As long as funds has been deducted from your account you can be certain that your order has been processed. If you didn’t receive your confirmation e-mail and it isn’t in your spam folder, reach out to our customer support at email@example.com and we will help you out.
Will there be any additional fees for my package to arrive?
If you live in Singapore, all fees are covered and you will not receive any additional fees to receive your package. If you live outside of Singapore, VAT, duties, and/or other fees for import are not included, and may apply for the customer. We are not able to estimate these quotes and recommend you to check with your regional customs authority. Returns made due to VAT, duties and/or other fees for import will be subject to a 30% restocking fee.
Where is my package?
When you have completed your order, you will receive a confirmation e-mail and, as soon as the shipment is created, an e-mail with your tracking information.
Can I change my order after it is completed?
It depends if your order has already been dispatched and our inventory levels. Drop us an e-mail at firstname.lastname@example.org to confirm.
My packaging or product is defect, what should I do?
Your satisfaction is very important to us, please contact us at email@example.com and include a video or picture or two of the defect. Please do not return your product without consulting our customer care.
I need my watch serviced or repaired?
Send us an e-mail at firstname.lastname@example.org and include a video or picture or two of your issue. Average handling times for repairs are 4-6 weeks including shipping.
How do I change straps?
You can easily change the straps of our watch with the interchangeable spring strap bar function located at the back of the strap.
How do I clean my strap?
We recommend that you use products specifically created for washing-up leather. Soap and water will discolor and desiccate leather straps.
What methods of payment do you offer?
We currently accept payments from PayPal, and all major credit and debit cards.
Can I expect the color of my product to look the same in reality as in the pictures?
Yes, it’s worth noting, however, that different monitors/screens/panels projects colors differently. Our pictures has been optimized for viewing on the most common devices.
Are your watches water resistant?
Yes, our watches are water-resistant up to 5ATM (50M). However, to prolong the lifespan of the watch and prevent any damage, we recommend not putting the watch in contact with water, if possible. Daily usage like washing of hands and slight drizzles are fine. Please note that our watches are NOT waterproof, so activities like diving or swimming will damage the watch.
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